Office Policies

Our entire dental team is dedicated to looking after your well-being and comfort. If you have any questions about your dental treatment, dental insurance coverage, our office policies or any of our dental services, be sure to speak to one of our professionals. They will be happy to assist you.

Missed Dental Appointments

Your dental appointment is considered confirmed at the time of booking.  This means we are reserving time with our doctor, assistant and hygienist, as well as operatory space as required.   We therefore request that if you are unable to attend the scheduled appointment you contact our Oakville dental office with 48 hours notice to reschedule.  As a courtesy we will telephone you the day before your appointment to remind you of the appointment you have booked.

Cancellation Policy

When patients give the clinic 48 hours advance notice of their need to cancel a scheduled appointment, this time can in turn, be allocated to another patient who may be in need of urgent dental treatment.  In this way the clinic can best serve the needs of ALL patients.  Thank you for your understanding.

Payment Policy for patients with dental insurance

Unless prior arrangements have been made, payment is due upon completion of treatment.  We accept Cash, Interact, MasterCard or Visa.  If there are any outstanding charges on your account, payment is expected in full prior to your next appointment

Dr. Danny Soares will accept payment directly from your insurance company for your dental care where the following conditions are met:

  • All details and information concerning your dental plan is provided by you, as well it is your responsibility to notify us of any changes in your status regarding your plan immediately (i.e. layoff, divorce, etc.)  Your dental insurance provider does not inform us.
  • Uninsured balances are paid in full on the date of service.
  • Insured balances are paid within 90 days

You will be notified of your dental insurance provider inactivity of payment 60 days following treatment by our office. If, after 90 days, your dental insurance provider has not responded with payment, you are personally required to provide full payment of your account.  Please understand that by this point we will have reviewed and contacted your insurance company at least 3 times.

At this time we will be happy to fill in a dental claim insurance form in order that you may contact your employer or the dental insurance company directly to claim your benefits.

Please note that not all services may be covered by your insurance carrier and every insurance plan has its own unique “quirks” and exceptions.  Our office will do our best to assist you in understanding the details of your insurance plan; however, we are limited to the information we can access and it is ultimately your responsibility to understand your dental insurance benefits.

For patients without dental insurance

Unless prior arrangements have been made, payment is due before or upon completion of treatment.  We accept Cash, Interact, MasterCard or Visa.

If there are any outstanding charges on your account, payment is expected in full prior to your next appointment.  If full payment is not made your appointment will be rescheduled until your account is paid.

Dr. Danny Soares and his dental team look forward to taking care of your oral health needs and welcome you and your family to our Oakville Dental Office.